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Dynamics 365 Community / Forums / Commerce forum / Installation of Realti...
Commerce forum

Installation of Realtime services for RSSU failing

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Posted on by GGWP 40

Hi,

I am currently trying to Install RSSU on my local device and althougg the rssu has been installed, the RealTimeServiceCheck and AsyncClient connection test are failing. The result of the smoke bomb rest is as follows:

PING SMOKE TEST SUMMARY RESULTS

TEST NAME DATA RESULT TEXT TEST STATUS TEST SEVERITY
Ping DBCheck Success Succeeded Normal
Ping RealtimeServiceCheck Failure Failed Notification

8623.RSSU-Install.png

I am unable to resolve this error. Please Help

Categories:
Retail
  • Alaa_Hmdallah Profile Picture
    Alaa_Hmdallah 15 on at
    RE: Installation of Realtime services for RSSU failing

    this solution works for me thank you very much  

  • vigneshvaran Profile Picture
    vigneshvaran 326 on at
    RE: Installation of Realtime services for RSSU failing

    Hi All,

    When am trying to install RSSU first time in my local vm box, the error occured.

    Anybody face this issue please help me out of this issue.

    An exception occurred while performing configuration with AAD. Exception: System.AggregateException: One or more errors occurred. ---> System.Data.Services.Client.DataServiceRequestException: An error occurred while processing this request. ---> System.Data.Services.Client.DataServiceClientException: {"odata.error":{"code":"Authorization_RequestDenied","message":{"lang":"en","value":"Insufficient privileges to complete the operation."},"requestId":"fece3d00-af25-4842-8ee2-f844b4ec3549","date":"2019-09-21T16:48:21"}}

      --- End of inner exception stack trace ---

      at System.Data.Services.Client.SaveResult.HandleResponse()

      at System.Data.Services.Client.BaseSaveResult.EndRequest()

      at System.Data.Services.Client.DataServiceContext.EndSaveChanges(IAsyncResult asyncResult)

      at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)

    --- End of stack trace from previous location where exception was thrown ---

      at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

      at Microsoft.Azure.ActiveDirectory.GraphClient.Extensions.DataServiceContextWrapper.<SaveChangesAsync>d__74.MoveNext()

      --- End of inner exception stack trace ---

      at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)

      at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)

      at Microsoft.Dynamics.Retail.Deployment.AadSetupLibrary.AadHelper.AddReplyUrl(IApplication application, Uri replyUrl)

      at Microsoft.Dynamics.Retail.Deployment.AadSetupLibrary.CloudPosAadConfigurationInstaller.ConfigureCloudPosAadAuthentication(AadApplicationParameters cloudPosAppParameters, AadApplicationParameters retailServerAppParameters, IActiveDirectoryClient client)

      at Microsoft.Dynamics.Retail.Deployment.AadSetupLibrary.StoreSystemAadConfigurationInstaller.ConfigureCloudPosAadAuthentication(IDeploymentEnvironmentInfo environmentInfo, Uri cloudPosUrl)

    ---> (Inner Exception #0) System.Data.Services.Client.DataServiceRequestException: An error occurred while processing this request. ---> System.Data.Services.Client.DataServiceClientException: {"odata.error":{"code":"Authorization_RequestDenied","message":{"lang":"en","value":"Insufficient privileges to complete the operation."},"requestId":"fece3d00-af25-4842-8ee2-f844b4ec3549","date":"2019-09-21T16:48:21"}}

      --- End of inner exception stack trace ---

      at System.Data.Services.Client.SaveResult.HandleResponse()

      at System.Data.Services.Client.BaseSaveResult.EndRequest()

      at System.Data.Services.Client.DataServiceContext.EndSaveChanges(IAsyncResult asyncResult)

      at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)

    --- End of stack trace from previous location where exception was thrown ---

      at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

      at Microsoft.Azure.ActiveDirectory.GraphClient.Extensions.DataServiceContextWrapper.<SaveChangesAsync>d__74.MoveNext()<---

    .

  • SergeyP Profile Picture
    SergeyP 2,928 on at
    RE: Installation of Realtime services for RSSU failing

    I think you forgot to follow these steps:

    "... 

    1. After an application ID (client ID) and key are created for Retail Store Scale Unit, the client ID must be accepted in Retail. Go to System administration > Setup > Azure Active Directory applications. Enter the application ID (client ID) in the Client ID column, enter descriptive text in the Name column, and enter RetailServiceAccount in the User ID column.

    ..."

  • GGWP Profile Picture
    GGWP 40 on at
    RE: Installation of Realtime services for RSSU failing

    Thanks for the reply, checked into the event viewer logs and got the error that there is no user present in Operations for the Client Id, but the client Id is created on azure, how can i assign a user to that?

  • SergeyP Profile Picture
    SergeyP 2,928 on at
    RE: Installation of Realtime services for RSSU failing

    1. The screenshot you pasted contains a link to the log file - did you look there for warnings/errors?

    2. Look into event viewer under Microsoft->Dynamics->Commerce-LoggingProvider (there are few sublogs there like Operational, Admin, …) - look for warnings/errors there

    3. Look into the Retail Server's log under Microsoft->Dynamics->Commerce-RetailServer->Operational, there might be warnings/errors explaining what went wrong

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