Hi,
Can someone please explain in detail what segment criterias that are hard bounces and soft bounces?
I need to setup a segment with only soft bounces and hard bounces to use in a customer journey, that creates a task for the contact owner. I have this under control, but need to know the difference. Tried to search for it, but didn't get a full understanding.
Thanks,
Emil
Also see " Email soft bounced" and also search for Soft on the following page: docs.microsoft.com/.../insights-glossary
This and the other link from Carsten should hopefully provide the answer you are looking for
Hi Emil,
docs.microsoft.com/.../email-bounce-categories
should help you here.
Hard Bounces are permanent, mainly
invalid-mailbox and invalid-domain
Soft Bounces are temporary, e.g. full-mailbox
so there is some chance of delivery on subsequent attempts when the blocking issue is removed
Regards,
Carsten
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