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Posted on by Community Member

Hello there,

I'm struggling with a problem in D365. We deal B2B with customers that have several departments. Each department want their own invoice/delivery address.

I've been looking to just add each department as an address, yet the address doesn't offer the option of adding individual EAN / GLN per address. Some of our customers have an EAN / GLN per department. If I have to create a new customer per department (to give each an individual EAN / GLN) I may end up having up to 50 D365 customers per VAT number.

How do you handle customers EAN / GLN numbers in your setup?

Best regards Joachim

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OsmanIstanbul 2,818 on at

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Hi,

You can try the invoice account. create a new customer per department and select a single account as the invoice account for a vat number. I think this is the best solution for this scenario.

Best regards.

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

Which localization is this?

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Community Member on at

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Hello Ramit,

What do you mean by localization? This is standard, no specific country setup. The company operates from Greenland (Danish law).

Best regards Joachim

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Ramit Paul 22,797 Most Valuable Professional on at

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HI,

I am not familiar of this EAN and GLN Number, however I understand your issue.

The EAN and GLN is unique per customer, however your customer has more than EAN and GLN Numbers.

So, as a solution, I think you need to customize by creating a custom EAN and GLN Numbers per address and your system will fetch the same at the time of posting.

This requires a customization, which we did in other part of the world for the similar issue.

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