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Web API Request - Create contact and Case in one request

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Posted on by MJain

Hi All,

I am trying to create contact and case in one web api request using the following link

https://learn.microsoft.com/en-us/power-apps/developer/data-platform/webapi/create-entity-web-api#create-related-table-rows-in-one-operation

Following is my code

{

"casetypecode":2,

title":"Test Case Web aPI",

"customerid_contact" :{

"firstname": "Test Contact with Case with Note",

"lastname": "Web APi Call",

"emailaddress1": "abc@abc.com",

"telephone1": "231497979"

}

However I am getting following error :

"You should specify a contact or account."

Any help in this regard highly appreciated.

Thanks

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a33ik 84,331 Most Valuable Professional on at

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Hello,

I tried different options and nothing worked fine for me. It might be some specifics around customerid field. If your task is to create a set of records in one call I would recommend creating an action, exposing parameters on it for all of your inputs and sequentially creating Contact and Related case. Once that is done you can create both of those records in one call.

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Naveen Ganeshe 3,397 User Group Leader on at

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Hello,

I found that 'customerid_contact' is a collection-valued navigation property

Associating entities this way using a collection-valued navigation property is not supported by the Web API.

Try this with primarycontactid

{

"casetypecode":2,

title":"Test Case Web aPI",

"primarycontactid" :{

"firstname": "Test Contact with Case with Note",

"lastname": "Web APi Call",

"emailaddress1": "abc@abc.com",

"telephone1": "231497979"

}

}

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Bipin D365 28,983 Moderator on at

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Hi,

Can you first create contact and then case as below

{

"first name": "Test",

"lastname": "Last",

"emailaddress1": "123@1.com",

"telephone1": "123456",

"incident_customer_contacts":

[

{

"casetypecode": 2,

"title": "case title"

}

]

}

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MJain 10 on at

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Thank you for looking into it Bipin ,

I tried it other way as well and in both the situations I am getting the same error message. If you are able to create both ?

Thanks

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MJain 10 on at

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Thanks Naveen , please look at following url :

nebulaaitsolutions.com/.../

They have already done with Contact and Opportunities , so why can't it work for Contact and Case.

Thanks

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