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Error On Loading Case View

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Posted on by 299

Hi,

I'm receiving this error on the cases only, other options work normally.

I did IIs reset , reset the server, but it didn't work.

I just updated some Cases statues in the database to resolved.

I could all other views in the advanced find, but on all cases I get this error.

Any helps will be appreciated,

Regards

[View:/cfs-file/__key/communityserver-discussions-components-files/763/ErrorDetails-_2800_5_2900_-_2800_1_2900_.txt]

CaseError.png

  • z.sam Profile Picture
    z.sam 299 on at
    RE: Error On Loading Case View

    Thanks Frank Gong,

    The error was because of the SQL update I made, to resolve the cases. Maybe because of the 'resolution' type and 'resolution' are not filled.

    Have you got any ideas how could I resolve a bunch of cases in SQL without that error.

    Regards

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error On Loading Case View

    Hi,

    The error shows that you have referred an item which may not be present in the target. Do you use any plug-ins? You can refer to this post:

    System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary. - Microsoft Dynamics CRM Forum Community Forum

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Frank Gong

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