Service | Customer Service, Contact Center, Fie...

Contact > Related > Cases. Shouldnt this show all cases submitted by a contact?

(0) Share

Report

Posted on by JMAtoms

125

When I goto Account > Related > Cases I see all the cases associated with an account. Shouldnt this also be the case for when I do the same with a contact?

All responses (2)

Answers (0)

JMAtoms 125 on at

Like (0)

Report

RE: Contact > Related > Cases. Shouldnt this show all cases submitted by a contact?

Hi Leah. My 1:N Relationship matches what you have in your screenshot except for Type of Behavior. When I try to set it to Configurable Cascading when I save it revers it back to Parental:

Here is some additional information on this screen:

I compared the settings to the Account entity for related cases and they appear to match.
Suggested answer

Community Member on at

Like (0)

Report

RE: Contact > Related > Cases. Shouldnt this show all cases submitted by a contact?

Hi JMAtoms,

In navigation of Contact form(Contact > Related > Cases), the relationship is incident_customer_contacts, which builds relationship through 'customer' lookup field.

So it will show related cases that customer field is current contact.

If one case that customer field isn't current contact, it can't be shown in the following sub-grid: