Hi everyone,
I took over the job from my colleague and try to understand how our custom CRM work. There are two custom entities: Schedule entity and Call Order entity with the form, views, etc.
As soon as I create a schedule via the form, the call order records are created and the schedule’s status changed from Submitted to Completed.
I know that there maybe a workflow (process) running under the background.
I have gone through all the workflows to check but could not figure out which one.
I have tried to deactivate all the custom workflows, but the call order records are still created when I submit the schedule form.
I also have checked System Job, Automatic Record Creation and Update Rules, Business Rules but still couldn’t find how the call order is created.
I have enabled Auditing on Call Order entity and can see the Call Order record are created by workflow service account but it doesn’t show where create it.
Does anyone has any idea?
Thanks,
David.
