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Customer experience | Sales, Customer Insights,...

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Customer journey - Send mail to marketing

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Posted on by LasseB

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Hi,

I have created a customer journey, where people how submit a form will trigger an email send to marketing.

I got one problem if the same people submit multiple forms - Dynamics blocks the email because of 'duplicate email'.

Example:

'Peter' submit form 1: Dynamics send the email to marketing

'Peter' submit form 2: Dynamics block the email to marketing, because of duplicate content

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Pranjali on at

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Hello LasseB,

Customer Journey has a limitation of 1 email per action for a contact. If you want to have a complex design, you could link up another CJ and use the 2nd form within it.

If this addresses your query, please mark as verified.

Cheers!

Pranjali

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MJames 2 on at

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Hi

I have a question about your process, if I may...
I am trying to create a simple trigger-based journey that sends an email to a specific email address.
The user that should get the email notification does not have a Dynamics 365 user license, but they need to follow up on the form submission.

Please advise?
Mark

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