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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer journey - Sen...
Customer experience | Sales, Customer Insights,...
Answered

Customer journey - Send mail to marketing

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Posted on by LasseB 10

Hi,

I have created a customer journey, where people how submit a form will trigger an email send to marketing.

I got one problem if the same people submit multiple forms - Dynamics blocks the email because of 'duplicate email'.

Example:

'Peter' submit form 1: Dynamics send the email to marketing

'Peter' submit form 2: Dynamics block the email to marketing, because of duplicate content


  • MJames Profile Picture
    MJames 2 on at
    Customer journey - Send mail to marketing
    Hi 
     
    I have a question about your process, if I may... 
    I am trying to create a simple trigger-based journey that sends an email to a specific email address. 
    The user that should get the email notification does not have a Dynamics 365 user license, but they need to follow up on the form submission. 
     
    Please advise? 
    Mark
  • Suggested answer
    Pranjali Profile Picture
    Pranjali on at
    RE: Customer journey - Send mail to marketing

    Hello LasseB,

    Customer Journey has a limitation of 1 email per action for a contact. If you want to have a complex design, you could link up another CJ and use the 2nd form within it.

    If this addresses your query, please mark as verified.

    Cheers!

    Pranjali

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