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Hi,
I have created a customer journey, where people how submit a form will trigger an email send to marketing.
I got one problem if the same people submit multiple forms - Dynamics blocks the email because of 'duplicate email'.
Example:
'Peter' submit form 1: Dynamics send the email to marketing
'Peter' submit form 2: Dynamics block the email to marketing, because of duplicate content
Hello LasseB,
Customer Journey has a limitation of 1 email per action for a contact. If you want to have a complex design, you could link up another CJ and use the 2nd form within it.
If this addresses your query, please mark as verified.
Cheers!
Pranjali
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