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Service | Customer Service, Contact Center, Fie...
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Custom 3D objects display properly in preview, but not when deployed in the Hololens

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Hi I was wondering if anyone had the same issue.  I am working with importing simple low poly 3d objects with 1-2 materials.  Some import and display correctly while other import and display correctly in the 3d preview window, but in the HoloLens they are missing some of their mesh geometry or the color only displays on part of the model.  The model looks fine in Windows as well.  
The max file size of these glitchy objects is 5 MB and the poly count is only 15000 faces, which is smaller than other models I've loaded that do display well.
 
Any suggestions or shared experiences are greatly welcome and appreciated!
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  • Suggested answer
    Vahid Ghafarpour Profile Picture
    12,090 Super User 2025 Season 2 on at
    Even though your models are relatively low-poly, it might still be worth optimizing them further. Tools like FBX Converter or Simplygon can help reduce the polygon count without losing too much detail.
     

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