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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Custom 3D objects disp...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Custom 3D objects display properly in preview, but not when deployed in the Hololens

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Posted on by DM-24052150-0 13
Hi I was wondering if anyone had the same issue.  I am working with importing simple low poly 3d objects with 1-2 materials.  Some import and display correctly while other import and display correctly in the 3d preview window, but in the HoloLens they are missing some of their mesh geometry or the color only displays on part of the model.  The model looks fine in Windows as well.  
The max file size of these glitchy objects is 5 MB and the poly count is only 15000 faces, which is smaller than other models I've loaded that do display well.
 
Any suggestions or shared experiences are greatly welcome and appreciated!
Holoens Display glitch example.png
  • Suggested answer
    Vahid Ghafarpour Profile Picture
    Vahid Ghafarpour 12,278 on at
    Even though your models are relatively low-poly, it might still be worth optimizing them further. Tools like FBX Converter or Simplygon can help reduce the polygon count without losing too much detail.
     

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