Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Answered

Custom 3D objects display properly in preview, but not when deployed in the Hololens

(1) ShareShare
ReportReport
Posted on by 11
Hi I was wondering if anyone had the same issue.  I am working with importing simple low poly 3d objects with 1-2 materials.  Some import and display correctly while other import and display correctly in the 3d preview window, but in the HoloLens they are missing some of their mesh geometry or the color only displays on part of the model.  The model looks fine in Windows as well.  
The max file size of these glitchy objects is 5 MB and the poly count is only 15000 faces, which is smaller than other models I've loaded that do display well.
 
Any suggestions or shared experiences are greatly welcome and appreciated!
  • Verified answer
    VaHiX Profile Picture
    VaHiX 4,839 Super User 2025 Season 1 on at
    Custom 3D objects display properly in preview, but not when deployed in the Hololens
    Even though your models are relatively low-poly, it might still be worth optimizing them further. Tools like FBX Converter or Simplygon can help reduce the polygon count without losing too much detail.
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,403 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans