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How do I resolve an issue where a reclassify application to new customer was done twice for the same receipt number.
the system creates a new reference number, leaving debit on the customer account, then causing the GL account to be out of balance with the subledger.
Hello Coulton,
A credit memo won’t work. The duplicate needs to be deleted in SQL Server, both from the ardoc and artran records, and from aradjust. Then they might need to create a journal entry to correct GL for the amount of the duplicate.
Best Regards,
Jana MacDonald
Hi, I see this has been a while, did you get this resolved? I can probably help if not.
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