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Error Code 2147204080 -No Customer selected

Posted on by Microsoft Employee

Hi everyone, I keep getting this error message pop up with activity ID ActivityId 44d4aa29-9966-423c-ab5e-400011c8fb72. How do I go in and specify an account?

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: You should specify a parent contact or account.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>44d4aa29-9966-423c-ab5e-400011c8fb72</ActivityId>
<ErrorCode>-2147204080</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>You should specify a parent contact or account.</Message>
<Timestamp>2018-07-13T20:17:31.1554003Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

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  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,613 on at
    RE: Error Code 2147204080 -No Customer selected

    When you are creating case (incident) you have to provide account/contact as customer for that incident. Otherwise you will get this exception.

    Check this: community.dynamics.com/.../254138

  • Drew Poggemann Profile Picture
    Drew Poggemann 9,079 on at
    RE: Error Code 2147204080 -No Customer selected

    Hi L. Yang,

    Can you provide more details on what you are doing here?  Can you post your code?

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