Power BI dashboard showing blank in Credit and collections workspace

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Posted on by Rhushikesh R

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Hi everyone,

In my tier 2 environment, the Credit and collection workspace does not show any data on Power Bi reports.

What could be the reason behind it?

I tried setup mentioned on

Credit and collections management Power BI content - Finance | Dynamics 365 | Microsoft Learn

post above setup atleast data has started appearing in view CustCollectionsBIAccountsReceivables which is being used in BI entity.

but dashboard is still blank.

Do I need to take any other actions for same?

Any action is linked with Analytics button in action pane? Do I need to deploy anything using any setup in System administration?

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Rhushikesh R 752 on at

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Power BI dashboard showing blank in Credit and collections workspace

This is resolved by setting up Full reset batch job in Waiting mode.
Rhushikesh R 752 on at

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Power BI dashboard showing blank in Credit and collections workspace

Hi Magno,

yes it's running successfully in Entity store
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Magno Pereira 2,429 Super User 2025 Season 1 on at

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Power BI dashboard showing blank in Credit and collections workspace

Hello Rhushikesh,

Have you verified whether the CustCollectionsBIMeasurementsV2 entity store ran without any issues? In the entity store, you can view the most recent update as well as the refresh logs.