Assist Edit screen will not load, has trouble loading

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Posted on by Stephani

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We applied the latest update last week, I am not sure if this is related but - anytime I click an Assist Edit button - the pop up screen appears but will not finish loading. It shows the loading circle and keeps going and going and going. Has anyone else encountered this issue? I have tried different browsers, private browsers, and rebooting. This happens regardless of WHERE I click Assist Edit - it could be from Content Settings, a Marketing Email, etc.

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Jetj25 532 on at

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RE: Assist Edit screen will not load, has trouble loading

Now with the automatic update this is a problem for all our customers. Please sove this Microsoft
Community Member Microsoft Employee on at

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RE: Assist Edit screen will not load, has trouble loading

Hey, this happens everytime after an update due to processes not running. Go to the health solution hub, run the marketing rule set analysis job and enable the deactived processes. Afterwards it should work like normal. We've had the exact same issue.
Stephani 545 on at

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RE: Assist Edit screen will not load, has trouble loading

For anyone facing this issue - I've reported it to Microsoft who can re-create it and is getting back to me with a fix.