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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Dynamics GP 2018 R2 Sc...
Finance | Project Operations, Human Resources, ...
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Dynamics GP 2018 R2 Scan Directly in Citrix

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Posted on by Barton.Abby21 25

We are trying to scan directly into Document Attach by utilizing the Scan button in a Citrix environment.  When clicking the Scan button in Document Attach it does open the scanner's scan utility and then when you click the second scan button nothing happens and GP just gets stuck.  In Task Manager, it doesn't show GP as Not Responding. You can't click anything else and GP is just frozen.  I've tested the scan functionality on my local workstation to a Dynamics GP 2019 and it works as expected.  You click the scan in the scan utility and another pop-up occurs showing Transferring Data, the transferring data window does not open in the GP2018R2 Citrix environment.  We've checked with citrix support and can't identify anything blocking.  We can scan in Adobe and create a pdf from the scanner in Citrix without issues.  Anyone run into this before and have any troubleshooting steps?

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Microsoft Dynamics GP
  • Suggested answer
    Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at
    RE: Dynamics GP 2018 R2 Scan Directly in Citrix

    Hi Abby,

    Just found this thread and noticed that I had replied on the GPUG forum too :

    www.gpug.com/.../viewthread

    Please report here if any of the suggestions help to solve the problem..

  • Barton.Abby21 Profile Picture
    Barton.Abby21 25 on at
    RE: Dynamics GP 2018 R2 Scan Directly in Citrix

    Derek, unfortunately it is not possible to RDP to the environment it's virtually hosted.  We checked to make sure the Citirx universal driver was not being used and the actual printer/scanner driver is in use.  The issue only seems to lie with GP since they can within the Citrix environment scan to other applications.  They are on version 18.00.0704.

  • Rom1e Profile Picture
    Rom1e 5 on at
    RE: Dynamics GP 2018 R2 Scan Directly in Citrix

    We are trying to scan directly into Document Attach by utilizing the Scan button in a Citrix environment yourtexasbenefits.

  • Barton.Abby21 Profile Picture
    Barton.Abby21 25 on at
    RE: Dynamics GP 2018 R2 Scan Directly in Citrix

    Thank you Derek!  We will be trying this, this week to see if we can take Citrix out of the equation and I will update the community forum with the resolution.  

  • Suggested answer
    Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Dynamics GP 2018 R2 Scan Directly in Citrix

    As you mentioned you can successfully use the scan functionality on your local workstation and Dynamics GP 2018 R2, I'm curious if you can then also take one of the servers in the Citrix environment, and instead of going through a Citrix session, use just Remote Desktop if you cannot physically logon to the server, and then verify in Dynamics GP 2018 R2 on that server whether or not the scan button in Document Attach works like it does on your workstation or not?

    I say this because, even though Citrix support can't identify any blocking, we see enough issues show when using Citrix on an environment with Dynamics GP, that we don't normally see nor can re-create, so that we treat Citrix like a third-party product, meaning we try to remove it from the equation completely, so we can determine if it truly is a Dynamics GP issue.

    If we can remote onto one of the servers in the Citrix environment without going through Citrix, and the scan functionality works, then we'd have shown that the issue seems to lie with Citrix, especially if we can then logon to that same server but this time going through a Citrix session, and have the scan functionality stop working.

    As you can successfully scan on your workstation, it would seem you're using the TWAIN drivers so that doesn't seem to be an issue, so I would test removing Citrix from the equation on one of the servers and see if the issue still shows or not.

    Thanks

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