How to setup email alert to group of users when cases and tasks are:
Hi Patrick,
Thank you for your query.
Power Automate is a good option to design a flow that could send out notifications to the user for the events listed.
It allows to create a flow to trigger on the events listed and send out emails to users.
You can find a few examples here:
powerusers.microsoft.com/.../154448
preview.flow.microsoft.com/.../
docs.microsoft.com/.../
You can also make use of Alerts4Dynamics app for creating and managing alerts in Dynamics 365 CRM. With this app, you can create specific event-based alerts with ease. For more information, click here.
Thanks!
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