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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Print preview not visible in Dynamics 365 V9.1 online

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Posted on by 170

HI

 I am not seeing button to preview print the case detail. Do I need to do some setting or the feature is no more available?

Regards

Rupesh

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  • Suggested answer
    ashish12 Profile Picture
    3,079 on at
    RE: Print preview not visible in Dynamics 365 V9.1 online

    Hi Rupesh,

    Unfortunately, the current unified interface does not support Print Preview.

    Suggest to use Word document.

    Thanks

  • Rupesh Kumar Gupta Profile Picture
    170 on at
    RE: Print preview not visible in Dynamics 365 V9.1 online

    Thank you for your reply. I am new to Dynamics world.

    You mean word template? Do I need to create template for case? There are some available but its not much useful.

  • Suggested answer
    gisiquei Profile Picture
    on at
    RE: Print preview not visible in Dynamics 365 V9.1 online

    In Unified interface, there is no full "Print" nor "Print Preview" functionality yet and it is verified.

    Currently this item is a candidate for future April 2021 release relase if approved.

    I would suggest to reach Support team next months to follow-up this matter.

    Thanks.

  • Rupesh Kumar Gupta Profile Picture
    170 on at
    RE: Print preview not visible in Dynamics 365 V9.1 online

    Thank you for your resplonse. Will do that.

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