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25Hi,
I'm using a trial Customer Service environment to test Basic routing rule sets.
It's active and when Case's title contains string 'test', it should route the case to queue 'Silver'.
In the Customer Service Hub, when I open a case and click the 'Save & Route' button, a dialog appears. After clicking the 'Route' button, the 'My Active Cases' view is displayed.
I navigated to the Silver queue and selected the "All Items" view, but nothing appeared.
I navigated to the Silver queue and selected the "All Items" view, but nothing appeared.
Could anybody tell me why? Is there some setting I have missed?
I checked the storage, and it seems like no problem.
Thank you very much !!
Best Regards.
- Ethan
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