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110Perhaps someone has already dealt with this issue and has a good solution.
The users processed a payroll run at the end of September. For some reason, they did not update the masters at the end of the process, or there was an error that they ignored.
In any case, checking the batch setup reveals that all steps happened except that the Masters Updated indicates NO. If one attempts to access the batch to Update Masters, the system indicates that "The batch has been completed - Please calculate a new batch.". The same message appears for the Cheque Generation and the Posting Generation steps. The payroll did go to the employees via EFT and the G/L posting is evident, just the payroll masters have not been updated. In Payroll Batch Setup, the batch status is "Available" and it can be selected there. Also, it appears that the batch can be selected under Payroll Calculate Batch with a warning "This batch has already been posted Do you still want to recalculate the batch?"
Given the time lag, restore from backup (the best option) is not feasible. Found a Tech Note that seems to indicate that the only other option is to clear out the pay run data from a host of CPY tables and then to redo the pay run.
Has anyone found a different method to deal with a situation like this? What would happen if the batch were just recalculated?
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