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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Data Integration Proje...
Finance | Project Operations, Human Resources, ...
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Data Integration Project Tasks not working after F&O upgrade to 10.0.43

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Posted on by DC Dynamics 365 174
Hi All, 
 
We have a Data Integration Project to Sync Work Orders, Work Order Products & Services from Field Services as 3 tasks in sequence. However, after the upgrade to 10.0.43 only the first task (Work Order) is syncing to the F&O as Sales order but not running other 2 tasks for Services & Products.  There are no errors showing up in the Execution History nor in the Data Management of F&O.
 
Categories:
Power Platform integration
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  • Suggested answer
    Holly Huffman Profile Picture
    Holly Huffman 6,530 Super User 2025 Season 2 on at
    Good morning, afternoon, or evening :) depending on your location!
     
    It seems like the issue might be related to the upgrade to version 10.0.43 of Dynamics 365 Finance & Operations (F&O). Here are a few troubleshooting steps and considerations to help resolve the problem:
    1. Check Task Dependencies: Ensure that the tasks for syncing Work Order Products and Services are correctly configured and dependent on the successful completion of the first task. Sometimes, upgrades can disrupt task dependencies.
    2. Review Data Integration Logs: Even though no errors are showing in the Execution History or Data Management, check the detailed logs for the Data Integration Project. These logs might provide insights into why the subsequent tasks are not running.
    3. Dual-Write Configuration: If you're using Dual-Write for integration, verify that the mappings for Work Order Products and Services are still intact and correctly configured. Upgrades can sometimes reset or alter these mappings.
    4. Batch Job Settings: Confirm that the batch jobs for the Data Integration Project are active and scheduled correctly. Ensure that the batch jobs for the second and third tasks are not stuck or disabled.
    5. Integration Keys: Verify that the integration keys for the entities involved in the second and third tasks are correctly defined and mapped. Missing or incorrect integration keys can cause synchronization issues.
    6. Project Operations Integration Workspace: If applicable, use the Project Operations Integration Workspace to identify and address any synchronization issues. This workspace provides detailed logs and insights into integration challenges.
    7. Test in a Sandbox Environment: If possible, replicate the issue in a sandbox environment to identify any specific changes introduced by the upgrade that might be causing the problem.
     
    Hope this helps some!
  • DC Dynamics 365 Profile Picture
    DC Dynamics 365 174 on at
    Hi All, 
     
    An update to this, we had an extensive discussion with Microsoft support and did the root cause analysis. Found out that the work order status changes aren't reflecting to the Work Order Product & Work Order Service tables. When manually changed the status in these tables the sync worked.  We are still yet to find out why this is happening and get a solution. 
     
    I will update when we have found the solution. 
     
  • Jonas "Jones" Melgaard Profile Picture
    Jonas "Jones" Melgaard 4,926 Most Valuable Professional on at
    Good to hear you have found the root cause.
    i have moved your question to the D365 Finance forum, hope you don’t mind
  • Verified answer
    DC Dynamics 365 Profile Picture
    DC Dynamics 365 174 on at
    Hi All, 
     
    We had the Plugin "Microsoft.Dynamics.P2CFieldService.Plugins.PreOperationWorkOrderUpdate" disabled before for other functionality (suggested by Microsoft) but after the upgrade to 10.0.43 we had to enable this for the Data Integration jobs to work correctly.

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