Credit and Collections - interest notes vs collection letters.

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Hi,

I was wondering if there is a way to consolidate interest notes and collection letters. I do have the ability to send collections letters as an electronic document XML, but I do not have te ability to send interest notes this way. Another issues is that there only seem to be a paymend-ID in the header field for an interest note that is generated on behalf of multiple invoices (see picture).

What would be the best process to send the customer a collection that shows the calculated interest to ensure that they can receive this (preferably the same way the receive other electronic invoices in xml) ?

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Sally X 252 on at

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Hi,

The collection letter and interest note documents are indeed two separate documents/processes that do not have a direct linkage.

Did you consider running the interest notes first and post the interest charges on the customer account? And don't send your customer the interest note documents but rather run the collection letter process and make sure that interest charges are included. Then your customer will see the interest charges and the collection letter fees.

If this workaround does not work for you, consider making a system modification.

Hope my answer can help you.

Best regards,

Charlotte Xu

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Community Member on at

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Hi Charlotte,

Thank you for your response :)

Could you detail how i would post the interest charges on the customer account. Also, how would I ensure that these charges would be included, and visible on the collection letter?

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Sally X 252 on at

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Hi,

The following document may be helpful to you：

Process interest - Finance | Dynamics 365 | Microsoft Docs

As I said, the collection letter and interest note documents are indeed two separate documents that do not have a direct linkage. So I think the interest can‘t be shown on the collection letter.

But if you use invoices to create collection letters and interest notes, you can try to link them by invoices in collection letter report.

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