Outbound Marketing - Stop processing certain contacts who are already in a journey

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Posted on by District Attorney

Hoping for a quick and simple solution.

A Customer Journey started about 2 weeks ago and there is one more step before it ends. However, we no longer wish to send messages to a certain cohort of people who have already started the journey.

I have edited the Segment but I cannot see the effect on the number of contacts in the journey. It is still the same though it is reduced in the segment.