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Service | Customer Service, Contact Center, Fie...
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any idea how we can increase session limit in CSW app

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i want to increase session limit. any idea from where i can increase it ?


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  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at

    Hi Shrutika,

    Unfortunately, we can't increase it.

    This happens to be a known limitation, as the maximum number of active sessions in the customer service workspace cannot exceed 10.

    Microsoft Product Group confirmed that while this limitation may be reviewed in the future, currently the maximum active session as per the system design is 10(Include 'Home' session).

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