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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / How do you remove void...
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How do you remove voided transactions for a sales statement in Great Plains 2018?

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Good afternoon!
How do you remove voided transactions for a sales statement in Great Plains 2018? No matter what option I choose, the voided transaction stays on the statement and we need them removed as it creates a lot of confusion on why it is on their statements. 
 
Thank you for your time!
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Microsoft Dynamics GP
  • Community member Profile Picture
    Community member 2 on at
    How do you remove voided transactions for a sales statement in Great Plains 2018?
    Hello,
    To remove voided transactions from a sales statement in Microsoft Dynamics GP 2018, you can follow these steps:
    • Open the Sales Transaction Entry window in GP 2018.
    • Enter the document number of the voided transaction in the Document Number field.
    • Press the Tab key, and GP should automatically detect that the transaction is voided.
    • Click on the "Void" button in the toolbar to open the Void Sales Transaction window.
    • In the Void Sales Transaction window, ensure the "Void Document" option is selected.
    • Click the "OK" button to void the transaction. The voided transaction should now be removed from the sales statement.


  • Suggested answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 3,132 on at
    How do you remove voided transactions for a sales statement in Great Plains 2018?
    I am not aware of voided transactions ever showing on the RM Customer Statement in core GP.  Do you possibly have an add-in product that could be impacting this?

    What kind of transaction is it (payment, SOP invoice, RM Debit Memo, etc.)?

    How was the transaction voided?

    How are you printing the statement?

    One thing to note:  A SOP transaction voided in RM won't go back and void the SOP transaction (and GP alerts to this when the void is attempted).  A SOP transaction that is voided should only be allowed for unposted SOP transactions so it wouldn't have an impact on the RM Customer Statement.

    [Note:  This "improved" Microsoft community forums no longer notifies the community of changes/updates to issues so there is likely to be a delay in my response.  If you have a GP partner, reach out to them with the information above and they may be able to get you a solution faster than this forum.]

     

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