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Customer Service forum

Issue in while loading Record

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Posted on by 545

Hi All, 

While trying to open a record getting error as follows, 

Error.PNG

No scripts are there on load of form.

  • Suggested answer
    Arun Vinoth Profile Picture
    11,615 Moderator on at
    RE: Issue in while loading Record

    You should be using contact_as_responsible_contact property instead.

    docs.microsoft.com/.../contact

  • Verified answer
    ganesh198715 Profile Picture
    545 on at
    RE: Issue in while loading Record

    Hi Judy, 

            It seems a product issue, as responsible contact id is been deprecated. 

    Thanks & Regards

    Ganesh Naral

  • Community Member Profile Picture
    on at
    RE: Issue in while loading Record

    Hi,

    Whether this issue has been resolved?

    Best regards,

    Judy

  • Community Member Profile Picture
    on at
    RE: Issue in while loading Record

    Hi,

    Based on the above error message, the "responsiblecontactid_value" property is not available, have you checked that if the property exists in the Dynamics query?

    BR,

    Judy

  • ganesh198715 Profile Picture
    545 on at
    RE: Issue in while loading Record

    yes issue is happening with all users & no the issue happens for only case entity

  • Community Member Profile Picture
    on at
    RE: Issue in while loading Record

    Hi,

    Do this issue happen with all the users and all the entity forms?

    BR,

    Judy

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