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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Field Service App Sync...
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Field Service App Sync error

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Posted on by aindike 140

Hi All,

when I try to create a work order in offline mode and then tried to sync it with the server. Then it gave the following error.

Error during=Create msdyn_workorder d90ea85e-e411-46a3-b201-23c3bb2873cd 10098

Server Error: Principal user (Id=4aa8318d-b2f3-e911-a811-000d3a6aadf6, type=8, roleCount=5, privilegeCount=1733, accessMode=0, is missing prvOverrideCreatedOnCreatedBy privilege (Id=d48cf22f-f8c2-4e16-89eb-49f8281de4ea) on OTC=0. context.Caller=4aa8318d-b2f3-e911-a811-000d3a6aadf6

My access mode is Read-Write.

Thanks

Ajith

  • Suggested answer
    ashish12 Profile Picture
    ashish12 3,079 on at
    RE: Field Service App Sync error

    In security Role check this option,  "Override Created on or Created by for Records during Data Import Check"

  • aindike Profile Picture
    aindike 140 on at
    RE: Field Service App Sync error

    Hi All,

    Thank you very much for the support.

    Thanks and Best regard's

    Ajith

  • Verified answer
    Kalpavruksh D365 CoE Profile Picture
    Kalpavruksh D365 CoE 2,545 on at
    RE: Field Service App Sync error

    Hi,

    Please try below solution for the issue.                                                                                                                                                                                            

    1. Go to System -> Security -> Security Roles -> Select the Security Roles you have.

    2. Business Management Tab -> Miscellaneous Privileges -> Override Created on or Created by for Records during Data Import Check

    MicrosoftTeams_2D00_image-_2800_1_2900_.pngMicrosoftTeams_2D00_image.png

    Hope it will resolve your issue!

  • Verified answer
    Al Iggs Profile Picture
    Al Iggs on at
    RE: Field Service App Sync error

    Agreed, I would check security roles and also field-level security. It's documented on docs.microsoft.com

  • Verified answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Field Service App Sync error

    It could be that your user is missing this? - social.microsoft.com/.../not-able-to-qualify-a-lead-security-permission-issue-

    If not then check the Create permissions for workorder

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