1,942
Hi All,
My requirement is to change the auto number format for Knowledge article from 5 to 6 digits. I tried using the Autonumber manager from XRMToolkit but i receive the following error. And i dont see an option to change the number length in the CRM tool also (Settings>Administration>Auto-numbering>KA tab)
Can anyone help to troubleshoot this.
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Hi,
Based on the properties of the Article Number (which is managed), you cannot change this attribute. YYou can however create your custom field and use that for your custom KB number.
Hope this helps.
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Mohamed Amine Mahmoudi
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Super User 2025 Season 1
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Community Member
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dkrishna
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