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Customer experience | Sales, Customer Insights,...
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D365 Portal: SharePoint Files subgrid on knowledge articles

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Posted on by 75

Hello Guys

I have a customer self serviec portal and enabled the SharePoint Integreation for it. I would now like to display a subgrid with the sharepoint files on the knowledge article form. I followed the steps as described here: https://docs.microsoft.com/en-us/powerapps/maker/portals/manage-sharepoint-documents but just did it for the knowledge articles enitity/form instead of the case. However I was not able to see any effect and I think it is because the default "knowledgedatabase – article details" page does not use the entitiy form?

How can I accomplish my goal of getting a document read only subgrid on the knowledge artciles?

BTW: I know you can use notes and attachments, but you are only allowed to a add a single document via note, we need multiple, thats why the SharePoint integration is needed.

Thanks for any help

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  • Alex Brasoveanu Profile Picture
    on at

    Hi Joshua,

    Please try to follow below documentation. It should allow you to create the subgrid and achieve the desired results

    docs.microsoft.com/.../add-documents-tab-entity-main-form

  • Joshua-Lehmann Profile Picture
    75 on at

    Hi Alex

    Thanks for the link, however this is about how to add the grid to D365 Model Driven App. That I have already done. I would like to add the grid to the D365 Web Portal for external access. And specifically for knowledge articles, because for other entities I was able to add it but not for Knowledge articles.

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