Cannot receive purchase orders

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Posted on by fgil12

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Has anyone had the problem of not being able to receive Purchase orders? It is not working, neither complete recception, nor line reception. I get no error message at all, it just does not do anything. Any ideas as what may be causing this?

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Guy Terry 28,924 Moderator on at

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Hi,

There are lots of ways to receive a PO in AX (even more in R3). Can you tell us the steps you use?

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Weaveriski 23,620 Moderator on at

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When you come to receive what parameter are you setting and what lines are in the lines tab. I am guessing your parameter is set to something like "receive now" and you are not defining it .

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Prashant Singh 8,802 on at

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Your question is not that much clear. If you can provide some screen shot or more details about the error it will easy for us to suggest you something.

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fgil12 2,722 on at

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[quote user="GuyUK"]

Hi,

There are lots of ways to receive a PO in AX (even more in R3). Can you tell us the steps you use?

[/quote]

Hi Guy, I click the receive tab, then Product receipt. Everything is fine up to this step, but when I click OK on the Posting product receipt form, nothing happens. I get no error message or anything.

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fgil12 2,722 on at

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[quote user="Weaveriski"]

When you come to receive what parameter are you setting and what lines are in the lines tab. I am guessing your parameter is set to something like "receive now" and you are not defining it .

[/quote]

Hi Steve,

The Quantity field is set to "Ordered quantity". All the lines of the purchase order are included in the Lines tab.

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fgil12 2,722 on at

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[quote user="Prashant-Kumar"]

Your question is not that much clear. If you can provide some screen shot or more details about the error it will easy for us to suggest you something.

[/quote]

Hi Prashant

There is really little use for a screen shot, since the problem does not seem to be related to configuration matters. I can process a Purchase order until the Posting product receipt form is displayed, then I click OK, but nothing happens.

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Weaveriski 23,620 Moderator on at

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On the general tab of the purchase order heart there is a quantity option. How many lines are on order and how many have a quantity > 0?

Look at the receipt note transactions.

Are the items stockefd items?

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fgil12 2,722 on at

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[quote user="Weaveriski"]

On the general tab of the purchase order heart there is a quantity option. How many lines are on order and how many have a quantity > 0?

Look at the receipt note transactions.

Are the items stockefd items?

[/quote]

Information on all lines is correct, and items are kept in stock. The problem is not about a particular Purchase order, since this same issue happens with any other order.

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Guy Terry 28,924 Moderator on at

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Hi fgil12,

If nothing happens, and no error is shown, you probably have not specified the required accounts for the Item's Item group at:

Inventory management -> Setup -> Inventory -> Item groups -> 'Purchase order' fast tab

or

Inventory management -> Setup -> Posting -> Posting -> 'Purchase order' tab

(both forms show the same setup in different ways).

My money is on the 'Purchase expenditure, un-invoiced' account, but it might be one of the others.

You can find a couple of old posts about the same topic. The only 'Yes, it worked for me answers' are from people who completed the setup of their posting profiles:

community.dynamics.com/.../83078

community.dynamics.com/.../149985

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Weaveriski 23,620 Moderator on at

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Okay so try exactly the same in another environment.

If you can do no receipt in one system I would suggest it is corrupt. How did you create the environment?

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