Skip to main content

Notifications

Service | Customer Service, Contact Center, Fie...
Unanswered

enter multiple customer assets in one work order - using incidents

(1) ShareShare
ReportReport
Posted on by 2,453
Hi Guys
Our business requirement is as follows:
1. A work order consists of more than one customer assets
2. Need to allocate products, services, tasks and inspection template to each individual customer asset within a WO
3. Report base on each customer asset and estimated vs Used
4. Schedule as one work order as one technician handles all customer assets within a WO
 
We are thinking of using incidents and link all products and services to customer asset within the incident. Will that work? Are there any other alternatives?
  • VaHiX Profile Picture
    VaHiX 3,119 on at
    enter multiple customer assets in one work order - using incidents
    Your approach of using incidents to link products and services to customer assets within a work order (WO) can work, but there might be more streamlined alternatives within Dynamics 365 Field Service. 
  • MichaelTorres Profile Picture
    MichaelTorres 58 on at
    enter multiple customer assets in one work order - using incidents
    Hi,
     
    Yes, using incidents for each customer asset within a single work order is a good approach. You can assign products, services, and tasks to each asset via incidents, and this will let you track them individually.
     
    For reporting, incidents will allow you to track estimated vs. used resources for each asset. Scheduling can still be managed as one work order since the technician handles all assets together.
     
    You might also consider using functional locations or sub-work orders if you need more flexibility.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Announcing Category Subscriptions!

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,359 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,370 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans