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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Email Functionality GP...
Microsoft Dynamics GP (Archived)

Email Functionality GP 2013 Outlook 2013 on terminal server

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Posted on by Renee Leung 6,775

Outlook Server is POP

GP 2013 server preference is set to MAPI.

Tried the Exchange server which was invalid.

Checked the Outlook is set as default mail client.

Email tool still doesn't work. Any ideas?

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  • AndreaIES Profile Picture
    AndreaIES 1,005 on at

    I would be interested to know answer to this question. I am having the same situation. Client is on Outlook 2007 and all users are connected to Terminal Server but the email is configured on their local machine. How to configure?

  • Suggested answer
    Ian Grieve Profile Picture
    Ian Grieve 22,784 on at

    R1012,

    MAPI only works if you have the 32-bit version of Outlook installed.

  • Ian Grieve Profile Picture
    Ian Grieve 22,784 on at

    AndreaIES, Outlook will also be needed on the Terminal Server for the users to send email using MAPI

  • AndreaIES Profile Picture
    AndreaIES 1,005 on at

    Thanks Ian.

    Assuming the Outlook is 32-Bit for MAPI to work and we have Outlook installed on Terminal Server. My understanding is that with MAPI, the outlook window opens with the GP document attached, right? Which account needed to be configured at the server? Would it take the user's account from the local user? I appreciate your reply.

  • Verified answer
    Jonathan Fear Profile Picture
    Jonathan Fear Microsoft Employee on at

    Andrea it depends on how you have the Terminal Server setup. If users log directly into the Terminal Server as their windows account then GP is going to use the Outlook profile for that user. If you are using a RDP then it would do the same from the Terminal Server. Essentially GP is just going to ask Outlook what profile it can use or which is opened.

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