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Service | Customer Service, Contact Center, Fie...
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No eligible environment to install the app remote asssist 365 - Hololens2 industrial edition

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Posted on by 2

Hello,

 

Whilst opening the remote assistant on HoloLens2 , it shows the below error:

 

/thumbnail










No eligible environment to install the app remote asssist 365 - Hololens2 industrial edition
























Re: No eligible environment to install the app remote asssist 365 - Hololens2 industrial edition
























Re: No eligible environment to install the app remote asssist 365 - Hololens2 industrial edition












/ class=/lia-media-image/ src=https://techcommunity.microsoft.com/t5/image/serverpage/image-id/539971iD69559BB081A4060/image-size/medium?v=v2&px=400/ style=/border-color:initial; border-style:initial; border-width:0px; display:block; height:auto; vertical-align:middle/ tabindex=/0/>

 

2. when he tries to resolve the error through Microsoft team (Power platform admin centre)

 

/thumbnail










No eligible environment to install the app remote asssist 365 - Hololens2 industrial edition
























Re: No eligible environment to install the app remote asssist 365 - Hololens2 industrial edition
























Re: No eligible environment to install the app remote asssist 365 - Hololens2 industrial edition












/ class=/lia-media-image/ src=https://techcommunity.microsoft.com/t5/image/serverpage/image-id/539970i20B76FB667E96F78/image-size/medium?v=v2&px=400/ style=/border-color:initial; border-style:initial; border-width:0px; display:block; height:auto; vertical-align:middle/ tabindex=/0/>

Please help to resolve this

  • Suggested answer
    Dengliang Li Profile Picture
    Microsoft Employee on at
    Hi,
     
     
    Do you have environments that allow installation of the Dynamics 365 App?
    Or have environments that already have Dynamics Sales or Dynamics Field Service installed?
     
     You can try installing Dynamics Remote Assist by creating a new environment that allows installation of Dynamics applications.
     
     
    Best Regards,
    Dengliang Li
     

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