Show URL Knowledgebase article in incident form

(0) Share

Report

Posted on by MaritB10

We use the portal for Knowledgebase articles, see our portal: help.blue10.com

In a case record we use the Knowledge Base article search:

One of the options is to Copy the link but that doesn't work.

Is there an option to show the URL (example; https://help.blue10.com/knowledgebase/article/KA-01000/nl-nl) of the Knowledge Base artikel in the search in the case? We would like to close a case with the URL to the Knowledge Base arctile but support want to find that arcticel by the Knowledge Base article search.