Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Unanswered

CRM 2011 can't send or receive emails

Posted on by 80

Hi,

we have CRM 2011 and email router 

pastedimage1659975618284v1.pngCRMTEST.png

And we test email and it is success but its not sending any emails 

  • RaySoli Profile Picture
    RaySoli 80 on at
    RE: CRM 2011 can't send or receive emails

    Log Name:      MSCRMEmailLog

    Source:        MSCRMEmailLog

    Date:          8/8/2022 10:30:11 AM

    Event ID:      61042

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      APOLLO.eatonmetal.local

    Description:

    #61042 - An error occurred while processing the outgoing e-mail message with subject "Test" for SMTP: http://apollo:5555/EatonMetal for delivery through smtp.office365.com. System.Net.Mail.SmtpException: Failure sending mail. ---> System.IO.IOException: Unable to read data from the transport connection: net_io_connectionclosed.

      at System.Net.Mail.SmtpReplyReaderFactory.ProcessRead(Byte[] buffer, Int32 offset, Int32 read, Boolean readLine)

      at System.Net.Mail.SmtpReplyReaderFactory.ReadLines(SmtpReplyReader caller, Boolean oneLine)

      at System.Net.Mail.SmtpReplyReaderFactory.ReadLine(SmtpReplyReader caller)

      at System.Net.Mail.CheckCommand.Send(SmtpConnection conn, String& response)

      at System.Net.Mail.MailCommand.Send(SmtpConnection conn, Byte[] command, MailAddress from, Boolean allowUnicode)

      at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception)

      at System.Net.Mail.SmtpClient.Send(MailMessage message)

      --- End of inner exception stack trace ---

      at System.Net.Mail.SmtpClient.Send(MailMessage message)

      at Microsoft.Crm.Tools.Email.Providers.SmtpPollingSendEmailProvider.ProcessMessageInternal(Entity emailMessage)

      at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.Run()

    Event Xml:

    <Event xmlns=schemas.microsoft.com/.../event>

     <System>

       <Provider Name="MSCRMEmailLog" />

       <EventID Qualifiers="0">61042</EventID>

       <Level>2</Level>

       <Task>0</Task>

       <Keywords>0x80000000000000</Keywords>

       <TimeCreated SystemTime="2022-08-08T16:30:11.000000000Z" />

       <EventRecordID>449</EventRecordID>

       <Channel>MSCRMEmailLog</Channel>

       <Computer>APOLLO.eatonmetal.local</Computer>

       <Security />

     </System>

     <EventData>

       <Data>#61042 - An error occurred while processing the outgoing e-mail message with subject "Test" for SMTP: http://apollo:5555/EatonMetal for delivery through smtp.office365.com. System.Net.Mail.SmtpException: Failure sending mail. ---> System.IO.IOException: Unable to read data from the transport connection: net_io_connectionclosed.

      at System.Net.Mail.SmtpReplyReaderFactory.ProcessRead(Byte[] buffer, Int32 offset, Int32 read, Boolean readLine)

      at System.Net.Mail.SmtpReplyReaderFactory.ReadLines(SmtpReplyReader caller, Boolean oneLine)

      at System.Net.Mail.SmtpReplyReaderFactory.ReadLine(SmtpReplyReader caller)

      at System.Net.Mail.CheckCommand.Send(SmtpConnection conn, String& response)

      at System.Net.Mail.MailCommand.Send(SmtpConnection conn, Byte[] command, MailAddress from, Boolean allowUnicode)

      at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception)

      at System.Net.Mail.SmtpClient.Send(MailMessage message)

      --- End of inner exception stack trace ---

      at System.Net.Mail.SmtpClient.Send(MailMessage message)

      at Microsoft.Crm.Tools.Email.Providers.SmtpPollingSendEmailProvider.ProcessMessageInternal(Entity emailMessage)

      at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.Run()</Data>

     </EventData>

    </Event>

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans