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Not seeing the ability to add Sections in the Designer

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Posted on by 5

When attempting to create a Marketing Email or Marketing Page, and I select a blank template, I do not see the Sections area in the designer (only the Design Elements). How do I get access to the Sections part of the designer?

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Not seeing the ability to add Sections in the Designer

    Hi Irussell,

    Did you test with user who had administrator role?

    If the issue had also happened for admin, then you could open a support ticket for help.

    https://admin.dynamics.com/?referer=mbssupport

    Regards,

    Clofly

  • Suggested answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at
    RE: Not seeing the ability to add Sections in the Designer

    Hi lrussell,

    This blog has screenshots showing how to update to the latest version.

    community.dynamics.com/.../d365-marketing-2019-december-release

    Let us know how you get on.

    Thanks,

    -DD

  • lrussell Profile Picture
    lrussell 5 on at
    RE: Not seeing the ability to add Sections in the Designer

    Thank you for the suggestion, but unfortunately it did not work. And yes, to clarify I do mean that I do not have the Layout area in the designer.

    On a separate note (maybe connected), I also noticed that I do not have the Submission Behavior section in Marketing forms.

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Not seeing the ability to add Sections in the Designer

    Hi lrussell,

    Do you mean that there are no layout elements in designer?

    pastedimage1579571140869v1.png

    Firstly please check whether your marketing application has been updated to latest version.(in D365 admin center)

    pastedimage1579573959783v1.png

    If your application is already the latest, then try to clear cache and sign in again.

    Regards,

    Clofly

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