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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / The Server '[Serve...
Microsoft Dynamics NAV (Archived)

The Server '[Server Instance]" was unable to process the request. The application will close.

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Posted on by Zafar A 37

Hi All,

I have a situation where I am trying to connect a user with Nav. However I get the message as stated in the Subject. 

First Off, Here are some facts:

  1. Any other users are able to logon to NAV
  2. We use AD (Windows Authentication) To logon to NAV
  3. I have check that the server is listening to the correct port number
  4. I have checked and confirmed that the server IP can ping on client computer
  5. If I logon to the NAV on the client pc with my own username  I get no errors whatsoever with NAV client

This seems to be specific to the user. I would highly appreciate any suggestions as to what could be the culprit for the error. I suspect that since it seems to be user specific, maybe something is wrong with the windows user and the way is was setup by the network admin? 

Best,

Zafar

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  • Verified answer
    azelaya59 Profile Picture
    azelaya59 2,807 on at

    Go to NAVAPP server C:\Users\User Name\AppData\Roaming\Microsoft\Microsoft Dynamics NAV\80\ClientUserSettings.config and copy your "ClientUserSetting.config" file and paste it to the user in question. Then try to launch NAV from the client. See if that works.

  • Zafar A Profile Picture
    Zafar A 37 on at

    Hi ALfredo,

    Thank you for your reply. This helped solve the problem!

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