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The PO was generated against wrong vendor ID the shipment is posted and some quantity removed from inventory as well for production. What is the best solution to handle this case in GP?
Any help would be appreciated.
Thanks
Hello,
Since the item was already sold in inventory, you won't be able to return it on the Purchasing side now because you can't return something that you already sold. You could credit the incorrect Vendor on the Payables Management side and then invoice the correct vendor on the Payables Management side to manually as well to correct it where the invoice and payment should have actually gone at this point.
Thanks,
Isaac Olson
Microsoft Support
Hey Josh,
Thanks for your suggestion. But when I go to make Inventory Return w credit or inventory return I do not find any reciept in receipt column the column only showing inventory tranfers.
See below snap for reference.
Note: We are not using manufaturing module.
There are 4 types of POP returns in GP.
1) Return- This will return unsold qty on a shipment that has not been invoiced.
2) Return with credit- Same as above, but if the document was invoiced.
3) Inventory Return - if the receipt has been sold\ partially sold you can return the items sold on the receipt with this instead. It will pull from a different layer (so there must be stock available on a different layer).
4) Inventory Return w credit - same as inventory return but if the document was invoiced.
by using a mix of return (or return with credit) for the remaining unconsumed qty and inventory return (or IV return w credit) for the sold\ consumed quantity you can return the needed qty against the problem receipt and then re-enter the PO\receipt against the correct vendor. If you do not have enough qty for the returns in general, you could enter the replacement PO\reciept first and then use that qty for the inventory return.
As always when testing a process you have not done before, you will want to test in a test company.
https://docs.microsoft.com/en-us/troubleshoot/dynamics/gp/set-up-a-test-company
Thanks
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