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Registered Teams Live Event attendees unable to join the Event - CRITICAL ISSUE

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Posted on by CHK1970

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Hi,

Since November we have held probably 100 Teams Live Events all through 365 Marketing where attendees sign up for an Event and receive the Teams Check-In link as an Email.

Several thousand registered attendees had no issues to join our Teams Live Event up until 27 May.

The next event on the 4 June would not allow any registered users to attend either from the add to calendar feature or directly from Teams Check-in button.
The system tried to login these register attendees into our own Microsoft tenant, as if they we employees in our Company and covered by our company license. Obviously this failed and nobody could join the event.

There is a support case on-going since then but it seems to be going nowhere.

I have 24 Events in the system for June and around 1000 people are currently registered. We are being forced to cancel all the events and move to ON24. This is a huge unecessary effort and is causing hguge problems internally for my company.

Can anyone tell me if they are experiencing similar issues? It seems 365 Marketing will no longer work as expected with Teams Live Events.

/Chris

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CHK1970 560 on at

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RE: Registered Teams Live Event attendees unable to join the Event - CRITICAL ISSUE

Hi Gemma.

Basically Teams Live Events has been replaced by Teams Webinars which is also integrated into 365M. You should use this for your webinar hosting. Using Teams Webinars you can set who can join the event in the meeting options. This platform works great and we have been using this for 6 months now.

/Chris
Gemma2020 155 on at

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RE: Registered Teams Live Event attendees unable to join the Event - CRITICAL ISSUE

Hi Chris

We were also planning on using Teams Live via D365 Marketing. Is it still the case that external people can't join if you set it up within D365M?

Thanks

Gemma
Nya 29,056 on at

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RE: Registered Teams Live Event attendees unable to join the Event - CRITICAL ISSUE

Hi Chris,

Thank you for your sharing and I’m really sorry that I could not help you.

Please don't hesitate to post your suggestions for product improvements to the Ideas Forum so that your voice can be heard by more people.

I also expect that the above grievances will be addressed as soon as possible and the product will become better.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya
CHK1970 560 on at

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RE: Registered Teams Live Event attendees unable to join the Event - CRITICAL ISSUE

Just been informed by MS support that with the new Teams updates that have been rolled out. When using Teams Live Events inside 365M, registered attendees now needs to be added to our company tenant as a guest.

So before 1 June this was not needed but now they expect that every event registration we receive inside 365M needs to manually added our company Microsoft Tenant as guests in order for them to attend a Teams Live event. No way. They have just killed Teams Live Events inside 365M.

So now i get the questions from my senior management team. Why are we using 365 marketing at all. Teams Live events was a big decider why we opted for this.
So far with 365M:
Teams Live Events - No longer viable webinar platform towards external customers
LinkedIn LedGen - Unable to connect to our lead matching stategy and does not sync MS look-up fields like "Country" - Not usable
Social Media Posting - Heavily bugged and does not support MP4 files
Customer Voice Surveys - They forgot to connect it to the Event portal - Event portal still uses FormsPro.

Bitterly let down and disappointed with Microsoft. I expected better.

/Chris
Nya 29,056 on at

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RE: Registered Teams Live Event attendees unable to join the Event - CRITICAL ISSUE

Hi Chris,

There are no such settings in Marketing unfortunately. It is recommended to set these in Teams. The event will be shown in the Calendar of Teams after going live.

If this modification solves your problem, you can submit your further comments or suggestions to the Teams team.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya
CHK1970 560 on at

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RE: Registered Teams Live Event attendees unable to join the Event - CRITICAL ISSUE

Hi Nya,

We do not setup our Teams Live Events using the teams interface, we use the 365M interface for all our external Events.

This setting should automatically be PUBLIC as it has been working like that up until June.
Now after the latest Teams updates MS have rolled out. This is no longer working for a Teams Live Event.
Registered Event attendees are being asked to sign-in as if they were internal company attendees.

Where in the 365M event settings should we look?
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Nya 29,056 on at

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RE: Registered Teams Live Event attendees unable to join the Event - CRITICAL ISSUE

Hi Chris,

Have you tried to check the settings of the event in your Teams? The Live event permission should be set as Public if you do not need the register attendees to sign in.

If the option is not available like the above screenshot, you can go to Microsoft Teams admin center and navigate to Meetings > Live events policies > Global and set the “Who can join scheduled live events” as Everyone.

Then it can be shown as available. (If the policy doesn't work, please follow the instructions in red to update.)

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya