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Dynamics 365 Community / Forums / Finance forum / You cannot save a cred...
Finance forum

You cannot save a credit card number for the card ID. Contact your expense administrator.

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Posted on by Roberto10 162

Hi.

I'm trying to add a credit card number to one of our employees and when I save the record I get this error message:

You cannot save a credit card number for the card ID. Contact your expense administrator.
Can someone help me understand what's wrong and what should I do to get this number in the system?
Robert
Categories:
Financial Management
  • Roberto10 Profile Picture
    Roberto10 162 on at
    RE: You cannot save a credit card number for the card ID. Contact your expense administrator.

    Thank you, Sumit.

    This is what was missing.

    Robert

  • Verified answer
    Sumit Loya Profile Picture
    Sumit Loya 2,230 on at
    RE: You cannot save a credit card number for the card ID. Contact your expense administrator.

    Hi Robert,

    Please check your Expense management parameters screen as shown below:

    pastedimage1569568573255v1.png

    If the highlighted parameter is set to "Prevent card number entry" and the credit card number is valid as per Luhn algorithm, the system will show the error you are getting. You can change the parameter to mitigate the issue.

  • Verified answer
    MATTGUO Profile Picture
    MATTGUO 22,308 on at
    RE: You cannot save a credit card number for the card ID. Contact your expense administrator.

    Hello Robert,

    Please try to check the parameter of "Enter employee credit card number" in Expense management > Setup > General > Expense management parameters

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