Hi,
We are in the final phase of implementing Customer Service portal for our customers, but feels that the portal comments feature is a potential showstopper. Are there any planned updates in the near future?
I hope for a lift regarding dialogue, notification and the handling of comments within Dynamics. It feels a bit like the past.
Br,
Jesper Sipola
Hi Jesper,
There are currently no Microsoft documents mentioning updates to the feature in question.
You can keep an eye out for updates from Microsoft's updates to portal:
https://learn.microsoft.com/en-us/power-platform-release-plan/2022wave2/power-pages/
Maybe you can suggest users to use notes in portal If they don't want to use portal comments,
https://www.engineeredcode.com/blog/power-apps-portals-notes-vs-timeline-metadata-comparison
Hi Leah,
Thanks for answering. Looked into notes, but don't think it meets our requirements either.
Let's hope there will be some news soon, with a dynamics touch to the conversation function.
Will keep me updated.
If you have any suggestions,you can create a new idea through the below URL, then ask your colleagues to raise up the votes.
Ideas (dynamics.com)
Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.
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