Skip to main content

Notifications

Announcements

Check out the New Agent Creator Community
Announcing new navigation menus and the Engage with the Community forum!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can't Send Direct Email
Customer experience | Sales, Customer Insights,...
Suggested answer

Can't Send Direct Email

(1) ShareShare
ReportReport
Posted on by MD-16101147-0 6

I have a client who select accounts, clicks on "Send Direct Email" button, selects a template and submits the email.

Unfortunately, the email does not get sent.

When he selects only one account at a time and send the email, it works. it does not work if he selects more than one account

I looked at the Email Message entity. there are no messages that show up at all. also there are no system jobs that show up.

I am at a loss in how to diagnose this. 

I would appreciate any help 

Thanks

  • MD-16101147-0 Profile Picture
    MD-16101147-0 6 on at
    Can't Send Direct Email
    Thank you for the response. 
    checked that and all accounts are enabled for the contact preferences and still the same issue.
    Also checked Enable Direct mail via Mail merge and it is enabled. 
    Also checked Enable send Direct Email action in unified interface and it is enabled.
     
    All with no luck.
  • Suggested answer
    Muhammad.Affan Profile Picture
    Muhammad.Affan 4,618 Super User 2025 Season 1 on at
    Can't Send Direct Email
    Hi There,
     
    My suggestion would be to check the email and bulk email columns on all the accounts you're selecting. Ensure they are set to allow.
     
     
    Thanks
    Affan
    If my suggested answer has helped, please mark it as verified.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the New Agent Creator Community
Announcing new navigation menus and the Engage with the Community forum!

Quick Links

Jainam Kothari – Community Spotlight

We are honored to recognize Jainam Kothari as our June 2025 Community…

Congratulations to the May Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard >

Last month Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans