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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Sales hub app missing ...
Service | Customer Service, Contact Center, Fie...
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Sales hub app missing - security roles

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Posted on by fran2105 416

Hello everyone!

I have a Sales Hub application that has the Sales enterprise app access security role attached to it. However, my users are suddenly being "kicked out" from this security role, meaning that today they have the security role and tomorrow, the checkbox is blank.

For example, today, they can access the application just fine (as they have the role attached), however, when they access it another time, they cannot see the Sales Hub app anymore. When the security roles are checked, it is found that the Sales Enterprise app access is not assigned to the users (checkbox is blank). 

Has anyone ever encountered such an issue or know what's happening here? Is there any logical explanation to this? 

Greatly appreciate your input.

Kind regards, 

Marie

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Sales hub app missing - security roles

    Hi Marie,

    Can you help to check whether users Business Unit changed . You can check from audit history.

    Normally Roles gets clear automatically when there is a change in BU after that we need to re assign the user roles.

    I suspect that could be the reason. Please share your input.

    Thanks,

    Goloknath

  • fran2105 Profile Picture
    fran2105 416 on at
    RE: Sales hub app missing - security roles

    Thank you for your reply Shaina Noronha. What I find strange is that there were no license changes to the users. Do you think this still applies?

    Looking forward to your suggestion.

    Kind regards,

    Marie

  • Suggested answer
    Shaina Profile Picture
    Shaina on at
    RE: Sales hub app missing - security roles

    Hi Marie,

    The Sales enterprise app access security role gets assigned/unassigned automatically based on the user's licenses. If the user does not have the required license to access the Sales Hub application or if there has been a change/removal of the license, then the security role will be removed automatically when sync takes place. 

    If the roles are getting revoked, regardless of the users having the required Dynamics license, please submit a Support Request with Microsoft Support in order to review the entire scenario and provide feedback. 

    Also, you could refer D365 users randomly lose access to the "Sales, Enterprise app access" user role - Dynamics 365 General Forum Community Forum

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