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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Attachment Preview PDF...
Service | Customer Service, Contact Center, Fie...
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Attachment Preview PDF duplicate pages

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Posted on by MichaelFo96 127
Hello,
 
we have sometimes the issue that in a Case the content of a PDF is displayed twice for user A. (In the preview Page 1 appears twice, page 2 appears twice). For another user the contact appears correctly (One Page 1,  one Page 2, one Page 3...).
 
Anyone know how to solve this kind of behaviour?
 
Thank you in advance.
 
Best regards
 
 
Categories:
Dynamics 365 Customer Service
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  • Suggested answer
    Tom_Gioielli Profile Picture
    Tom_Gioielli 3,038 Super User 2026 Season 1 on at
    Since it's only happening for one user and not all of them, it would lead me to believe that the issue is going to be local to one of the users. Here are a few things you can try:
    • Have the user with issues try opening CRM and a case through Incognito mode, and see if the issue occurs
    • Check the browser versions between users to see if a recent update either caused or fixes the issue
    • Check if the user with issues has their browser screen zoomed in at all (I've seen this cause some weird behavior before)
    • Have the user with issues try a different browser. Edge or Chrome if they are not using it already
     
    If this response helped, please consider marking as verified so future users can see the resolution. If you have additional questions or problems, please tag me in the response so I receive a notification.
     

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