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I am having a problem with only one user in our company that has Super User rights. When he is in the Cash Management →Deposits and selects a customer who has an invoice that is due later (in the future) than the date of the deposit. When he selects that invoice NAV will crash with the error "Microsoft NAV has stopped working" and nav restarts.
I have checked his access in the SQL manager to make sure he has correct access and this is the same as others in our company.
I have tried to login other super users to his machine and we are getting the same error, however if I login as him on my machine, I do not get the error.
I have tried to Repair his FINSQL.exe in control Panel.
I have checked the event viewer to see the error and this means very little to me:
Faulting application name: finsql.exe, version: 5.0.24199.0, time stamp: 0x45e564a3
Faulting module name: finsql.exe, version: 5.0.24199.0, time stamp: 0x45e564a3
Exception code: 0xc0000027
Fault offset: 0x002ac518
Faulting process id: 0x33c
Faulting application start time: 0x01d2d7007dc0631f
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics NAV\CSIDE Client\finsql.exe
Faulting module path: C:\Program Files (x86)\Microsoft Dynamics NAV\CSIDE Client\finsql.exe
Report Id: 0c46dc0b-42f4-11e7-bde5-00224daee770
Faulting package full name:
Faulting package-relative application ID:
Does anyone have any thoughts what might be causing this error?
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I have the same question (0)This seems like an application corruption issue on the PC itself. Have you tred deleting the ZUP file on his PC? If not, go to the command prompt, in C:\, type del *.zup /a/s
This will delete the NAV zup file which holds the user temporary settings and filters. If this doesnt work, you need to completely remove NAV application from the PC and reinstall.
If none of them works, I cannot think anything other than a complete PC reset.
Regards,
Cecil
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