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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How long does it take ...
Customer experience | Sales, Customer Insights,...
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How long does it take to update a form submission in a customer journey/ journey

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Posted on by Adrian1511 35

Hey,


Ive set up 2 journeys (one in real time marketing and one in outbound marketing) that just send out an email after a form submission and im wondering how long it takes for a contact to join that journey. 

I would like to send a brochure after somebody filled out a form and double opted in and this needs to happen immediately but it seems like it takes some time. 

What are the official numbers here? 

Thank you very much in advance!!


Best,
A

  • Jandys Profile Picture
    Jandys 61 on at
    RE: How long does it take to update a form submission in a customer journey/ journey

    Thank you so much for your response!

  • C. M. Nielsen Profile Picture
    C. M. Nielsen 7 on at
    RE: How long does it take to update a form submission in a customer journey/ journey

    Hi

    I have an outbound reply email setup based on a segment, which again is based on Behavior = specific form submitted.

    The response works here pretty fast, as behavior segments updates (to my experience) on an active trigger, rather than a frequency update (every 10-15 min).

    Realtime is within 1 minute.

    Note: As I haven't figured any way to make the Outbound segment clear members (e.g. on time since submit etc.) a form submitter will only be included in the segment once, hence submissions after the first submission will not trigger the response email.  

  • Jandys Profile Picture
    Jandys 61 on at
    RE: How long does it take to update a form submission in a customer journey/ journey

    For me the Real-time takes about the same ammount of tima as outbound. What type of trigger did you set up in realtime?

  • Adrian1511 Profile Picture
    Adrian1511 35 on at
    RE: How long does it take to update a form submission in a customer journey/ journey

    Hello Petr.

    so for realtime marketing it goes out immediately but in outbound it takes time. Why is that, shouldnt the trigger work the same?

    Best,

    A

  • Suggested answer
    Petr Jantac Profile Picture
    Petr Jantac on at
    RE: How long does it take to update a form submission in a customer journey/ journey

    Hi Adrian,

    The entire process should usually take 1 to 2 minutes. Please let me know what your observation is.

    Thank you.

    Petr

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