web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Custom Calculated Duration Field

(0) ShareShare
ReportReport
Posted on by 30

Hi Rhipe Support,

 

I created a custom duration field where it does not include the travel duration. Like the main focus of the custom duration field is work duration only.

 

Below are the different formats that I tried.

 

pastedimage1665117912998v1.png

 

pastedimage1665117912999v2.png

 

pastedimage1665117912999v3.png

 

I followed the steps provided here: https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/define-calculated-fields?view=op-9-1

 

This is the Action that we set up.

pastedimage1665117913000v4.png

 

However, the calculation worked in the 3 custom fields, but it did not include the .5 hours or 30 minutes work time.

 

pastedimage1665117913000v5.png

 

The second issue is the field is showing minutes instead of hours.

I have the same question (0)
  • Suggested answer
    Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi Kimberly Claire Mata,

    I was facing a similar issue when creating an application for the HR module. I had two input Date Time columns 

    1. IN
    2. OUT

    I created two Decimal type calculated columns to resolve this issue.

    In the first column, I calculated the minutes

    pastedimage1665119388658v1.png

    In the second column, I calculated the hours

    pastedimage1665119438622v2.png

    I think you should need something similar.

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Kimberly Claire Mata Profile Picture
    30 on at

    hi Abdul Wahab , what do you mean by "Two input Date Time columns", do you have 2 fields for that?

  • Suggested answer
    Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi Kimberly Claire Mata,

    I mean I have two Date time column input

    1. IN 
    2. OUT

    I need duration in terms of hours and minutes. I tried using the duration format but I was facing similar issues... As I explained in my last answer, I fulfilled my requirement with the decimal columns...

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 73 Super User 2025 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 42 Most Valuable Professional

#3
Scott Jackson UK Profile Picture

Scott Jackson UK 22

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans