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Prevent Case resolution if there are open tasks

Posted on by Microsoft Employee

Hi all,

I need to prevent a user (agent) to resolve a case if the regarding tasks (activities) are not completed. I tried with a real time workflow Case:Status equals [Resolved] AND Case:Activities Complete equals [No], 

=>Stop workflow with status of:  Canceled . But as it seems , I can't resolve the case even if the task are completed. How can I solve this? 

  • Suggested answer
    Lixzh Profile Picture
    Lixzh on at
    RE: Prevent Case resolution if there are open tasks

    Hi, as Pankaj said, could you try this? community.dynamics.com/.../prevent-cases-from-closing-on-condition-in-dynamics-365 If you have any questions pls let me know.

  • Pankaj Gogoi Profile Picture
    Pankaj Gogoi 3,177 on at
    RE: Prevent Case resolution if there are open tasks

    Hi VlassisB,

    Please check if this fits your requirement.

    community.dynamics.com/.../651506

    community.dynamics.com/.../prevent-cases-from-closing-on-condition-in-dynamics-365

    Best Regards

    PG

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