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Prevent Case resolution if there are open tasks

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Posted on 10 Aug 2020 09:55:57 by Community Member

Hi all,

I need to prevent a user (agent) to resolve a case if the regarding tasks (activities) are not completed. I tried with a real time workflow Case:Status equals [Resolved] AND Case:Activities Complete equals [No],

=>Stop workflow with status of: Canceled . But as it seems , I can't resolve the case even if the task are completed. How can I solve this?

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Lixzh on 10 Aug 2020 at 17:27:25

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RE: Prevent Case resolution if there are open tasks

Hi, as Pankaj said, could you try this? community.dynamics.com/.../prevent-cases-from-closing-on-condition-in-dynamics-365 If you have any questions pls let me know.
Pankaj Gogoi 3,177 on 10 Aug 2020 at 10:41:15

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RE: Prevent Case resolution if there are open tasks

Hi VlassisB,

Please check if this fits your requirement.

community.dynamics.com/.../651506

community.dynamics.com/.../prevent-cases-from-closing-on-condition-in-dynamics-365

Best Regards

PG