Hi all,
I need to prevent a user (agent) to resolve a case if the regarding tasks (activities) are not completed. I tried with a real time workflow Case:Status equals [Resolved] AND Case:Activities Complete equals [No],
=>Stop workflow with status of: Canceled . But as it seems , I can't resolve the case even if the task are completed. How can I solve this?
Hi, as Pankaj said, could you try this? community.dynamics.com/.../prevent-cases-from-closing-on-condition-in-dynamics-365 If you have any questions pls let me know.
Hi VlassisB,
Please check if this fits your requirement.
community.dynamics.com/.../651506
community.dynamics.com/.../prevent-cases-from-closing-on-condition-in-dynamics-365
Best Regards
PG
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