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resolve case dialog

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Posted on by Koen Huys

Resolve case dialog is not visible in service management/ service configuration settings.

but It should be from the 2020 release wave 1 from Februari

I want to adjust the resolve case menu.

Koen

can somebody assist me

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Hi Koen,

Do you mean that you can’t see following setting?

In this 2020 wave 1 release, Microsoft has given us the ability to Customize Case Resolution FORM. And selecting resolve case dialog is one step of modify case resolution dialog box.

https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-modify-case-resolution-dialog

if you not in the 2020 wave 1 release, you need write a custom plugin and it is some lengthy process as compared to this customized Case Resolution Dialog.

https://community.dynamics.com/365/customerservice/f/dynamics-365-for-customer-service-forum/294018/how-to-design-a-custom-resolve-case-dialog-box

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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Koen Huys 96 on at

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Doesn't every body receive the 2020 wave 1 release, or is this depending on the contract?

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nathanwebcurl 15 on at

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It's available to everyone, I think, but you might need to go to your environment settings and apply it?

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Koen Huys 96 on at

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Can you tell me where I can active the 2020 wave 1 release

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Hi Koen,

You can go power platform admin center(https://login.microsoftonline.com/) to set it.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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Koen Huys 96 on at

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I went to the above, I see that the following update is the 2020 release wave 2, met database version is 9.1.0000.23753 so I think that release wave 1 is installed but I can't find the menu back to change the case dialog...;

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