What is the Field Service plugin doing on the SalesOrderDetail (Order Line) ?!!!!

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Posted on by Saif Ehsan

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I can't seem to figure out what the field service plugin is doing to the Order Line (salesorderdetail). It has like 4 steps registered on create, update and delete of the entity but no apparent reason. The only thing that drew my attention to this is the fact that it is interfering with my plugin that is trying to do the Field Service's job of updating inventory when a sales order is created (which Field Service SHOULD do).

So does anyone know, what these seemingly useless steps are doing on the salesorderdetail entity (Order Line)? or if disabling them is going to affect the system?

Thanks in advance.

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Field Service

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Andreas Cieslik 9,267 on at

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RE: What is the Field Service plugin doing on the SalesOrderDetail (Order Line) ?!!!!

Hi,

it is strongly related to the Agreements that are part of the Field Service solution:

docs.microsoft.com/.../set-up-customer-agreements

The Agreement entity does have a relation with sales order lines, also you can see that there is separate form for the sales order in the context of Field Service agreements. The reason is, that you can create quotes and orders for service agreements, thats why quotes and order also have a new Field Service form to deal with this type of orders. You see it is all connected, and there is a lot of logic behind to create an agreements with all required positon coming from a sales order (Service Agreement order so to say).

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moko33 1,788 on at

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RE: What is the Field Service plugin doing on the SalesOrderDetail (Order Line) ?!!!!

Good question, please let me know too :-)

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Saif Ehsan 360 on at

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RE: What is the Field Service plugin doing on the SalesOrderDetail (Order Line) ?!!!!

Here is a picture of the SDK Messages if you don't know what I mean.

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