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Service | Customer Service, Contact Center, Fie...
Suggested Answer

I am not able to update the profile web form in portal

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Posted on by 10

pastedimage1656591262609v1.png

 I have added annual income and aadhar card no but its not updating even after the update successful message

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  • Suggested answer
    Community Member Profile Picture
    on at

    Hi Priyanka,

    I try to add two new forms, and input data, it can be displayed

    1. Find the form corresponding to the contact profile.

    27.png

    2. Add form.

    28.png

    3.Save and publish.

    4.Click Sync configuration on the edit interface of the portal.

    29.png

    5.The test results are as follows:

    30.png

    You can clear your browser's data cache and follow the steps again.

  • Priyanka Telsang Profile Picture
    10 on at

    I have tried this, but still it's not working. Its not updating at all

  • Community Member Profile Picture
    on at

    Hi Priyanka Telsang,

    If so, you would better raise a ticket to contact Microsoft.

  • Ruben Munoz Fernandez Profile Picture
    20 on at

    Hello,

    Do you check if the associate role of this user has permissions to edit information to this entity?

  • Suggested answer
    CRMJetty Profile Picture
    3,514 on at

    Hello Priyanka,

    Pls refer this video

    https://www.youtube.com/watch?v=nPmGVuXacVk

    https://www.youtube.com/watch?v=nPmGVuXacVk

    I hope it helps,

    Thanks.

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365.

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