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Session Id :
Customer experience | Sales, Customer Insights,...
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3rd party chat integration in customer service workspace

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Posted on by 5

Hello

Could anybody gives us solution on how we can integrate existing chat solution with dyanmics within customer service workspakce (without omini channel).

Can AIG 2.0 will work in this scenario or CIF 2.0 only supports telephony channel ?

Kindly provide your valuable feedback

I have the same question (0)
  • Truptik Profile Picture
    5 on at

    Hello

    Could anybody gives us solution on how we can integrate existing chat solution with dyanmics within customer service workspakce (without omini channel).

    Can CIF 2.0 will work in this scenario or CIF 2.0 only supports telephony channel ?

    Kindly provide your valuable feedback

  • Truptik Profile Picture
    5 on at

    Hello

    Could anybody gives us solution on how we can integrate existing chat solution with dyanmics within customer service workspakce (without omini channel).

    Can CIF 2.0 will work in this scenario or CIF 2.0 only supports telephony channel ?

    Kindly provide your valuable feedback

  • Suggested answer
    Yoshika Suzuki Profile Picture
    on at

    There may be some chat solutions.

    appsource.microsoft.com/.../apps

    www.crmdynamics.com/.../

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